Customer Success Specialist

Fagron • Austin, TX

14h • Onsite

About The Position

This position provides customer service to internal and external customers, aiming to deliver accurate and efficient support and ensure customer satisfaction. The specialist serves as an initial contact for customer inquiries, processes and follows up on orders, coordinates with Sales and Operations, handles complaints and other issues, and maintains customer data in the ERP system.

Requirements

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Detail-oriented.
• Team player.
• Problem-solver.
• Ability to adapt quickly to new situations and work with minimal supervision as well as with a team.
• PC proficiency, good keyboarding skills, and ability to navigate ERP applications.

Nice To Haves

• 1–2 years of customer service experience.
• Experience in the medical device or pharmaceutical field.

Responsibilities

• Serve as a first point of contact and respond to customer inquiries by telephone or email.
• Process orders in the ERP system.
• Ensure proper order handling and follow up with customers.
• Liaise with Sales and Operations about issues, customer requests, and related matters.
• Receive and process complaints or issues and provide feedback to customers.
• Verify and update customer data in the ERP system.
• Perform additional duties as assigned.

Benefits

• 401(k) plan with a company matching contribution.
• Medical, vision, and dental benefits.
• Health savings account (HSA).
• Holiday and paid time off.
• Free garage parking.
• Daily coffee delivery.
• Weekly catered lunches.
• Refrigerator stocked with cold drinks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED