Customer Success Specialist

Nofence•Minneapolis, MN

10d•Remote

About The Position

Nofence is seeking a Customer Success Specialist for their US team to help existing customers maximize the value they receive from Nofence's virtual fencing solution. This role involves building and maintaining excellent customer relationships by understanding customer needs and guiding them on product utilization. The position offers full training in the product and customer support system, with previous experience working with farmers and livestock being a significant advantage. The role is a blend of customer success, technical support, and product education, focusing on proactive advice and support to ensure customers get the most out of their virtual fencing system. The ideal candidate is structured, empathetic, enthusiastic, flexible, self-motivated, energetic, hardworking, and possesses an agricultural background. This is an opportunity for professional development and growth within a rapidly expanding company.

Requirements

A solid background that enables you to confidently answer questions related to pasture management, rotational grazing, animal welfare, or general livestock operations (highly preferred).
Proven experience in a customer success, technical support, account management, or customer-facing role, preferably within a tech, agtech, or hardware-enabled SaaS company.
A keen interest in IoT and hardware, with the ability to quickly master and explain GPS mapping, cellular connectivity, and mobile app features.
Excellent written and verbal communication skills in English, with the ability to speak professionally to agricultural producers and internal technical teams alike.
Comfortable operating remotely, setting daily priorities, and taking complete ownership of customer issues.
Detail-oriented with a love for clean organization, systematic documentation, and robust workflows.
Genuinely motivated by helping farmers improve their profitability, reclaim their time, and enhance livestock welfare.
A team player who thrives in a supportive, cross-functional global environment.

Nice To Haves

Previous experience working directly with farmers and livestock is a major advantage.
A degree or equivalent qualification in an agricultural, business, or technical field is a plus; however, outstanding practical farming or customer support experience can fully compensate.

Responsibilities

Facilitate Customer Onboarding: Guide farmers and livestock producers through their critical first 90 days, leading them through pasture mapping, app configuration, and animal conditioning/training protocols.
Nurture Customer Relationships: Maintain proactive touch points with existing customers to secure a continued high level of satisfaction, support renewals, and identify opportunities for account expansion.
Inbound Support & Troubleshooting: Promptly resolve software, app, and hardware questions via phone, email, and our ticketing system, translating complex technical issues into clear, practical instructions.
Hardware Logistics: Support customers with collar maintenance, solar/battery health diagnostics, and coordinating physical collar replacements.
CRM and Case Documentation: Keep rigorous, up-to-date customer records, logging all support interactions and product feedback in our CRM system.
Cross-Functional Collaboration: Document, structure, and escalate technical product performance trends to our Product and Engineering departments to drive continuous improvement.
Travel and Representation: Represent Nofence at regional agricultural trade shows, community events, and occasionally on-site at customer operations.