Customer Success Specialist

Chamberlain Group•Oak Brook, IL

22h•$53,200 - $85,975

About The Position

The Customer Success Specialist I provides operational and customer support to help ensure successful onboarding, product adoption, and ongoing customer engagement. Under the guidance of Customer Success leadership, this role builds customer relationships, coordinates follow-up activities, monitors customer health indicators, and assists in delivering a consistent and positive customer experience.

Requirements

Develop and maintain a foundational working knowledge of the company’s products, services, and value proposition.
Contribute to the creation and maintenance of customer-facing documentation, FAQs, and onboarding materials.
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.

Responsibilities

Support assigned customer accounts assisting with planning, execution, and follow-up.
Assist customers in understanding software features, workflows, and best practices to help them achieve desired business outcomes.
Participate in customer calls, meetings, and training sessions.
Track and manage customer interactions, activities, and feedback within the CRM platform.
Respond to customers in a timely, professional, and in a customer-focused manner.
Support onboarding activities including account setup, training coordination, documentation sharing, and follow-up tasks.
Monitor customer usage and engagement data to identify trends, risks, or opportunities for increased adoption.
Collaborate cross-functionally with Sales, Support, Product, and Implementation teams to deliver a cohesive customer experience.
Escalate technical issues, product questions, or account concerns to appropriate internal teams (Support, Product, Implementation, Dev).
Assist with renewals, customer health tracking, and proactive outreach to support retention efforts.
Document customer feedback, feature requests, and common challenges to support continuous product and process improvement.
Develop and maintain a foundational working knowledge of the company’s products, services, and value proposition.
Contribute to the creation and maintenance of customer-facing documentation, FAQs, and onboarding materials.
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.