Customer Success Specialist

Allegion • Alpharetta, GA

6d • Hybrid

About The Position

Allegion is seeking a highly motivated Customer Success Specialist passionate about technology and customer support. This dynamic and versatile team player will have the ability to make an immediate impact for the business while helping establish and grow the Customer Success team. The Customer Success Specialist is responsible for the technical setup support for onboarding of new customers and migrations, while proactively exceeding customer expectations through their onboarding experience. The role involves providing remote management and advanced lead capture services for a company that is a leader in self-guided tours for new construction & SFR/BTR, empowering prospects to tour seamlessly and on-demand using smart-home technology.

Requirements

• Minimum 3 years of professional experience, with at least 1 year in a Tech environment preferred
• 2-5 years of Customer Success experience in software/technology company
• Demonstrated experience with Smart-Home / Integrations and technical troubleshooting
• Proven track record of successful upselling and cross-selling in B2B environments
• Experience in real estate software, property technology, or related industries
• Outstanding interpersonal and communication skills with a client-first mindset
• Ability to travel occasionally to client locations (10%-20%)
• Knowledge of property management software and IoT-based solutions
• Advanced problem-solving abilities and strong client needs analysis skill
• High School Diploma or the equivalent

Nice To Haves

• Experience with Smart-Home / Integrations and technical troubleshooting, preferred

Responsibilities

• Serve as the primary point of contact for clients, building and maintaining strong relationships through consistent engagement and support.
• Guide clients through integration processes, providing technical assistance and ensuring the success of their self-touring implementation.
• Identify and capitalize on opportunities to enhance client operations through strategic upselling and cross-selling of additional solutions.
• Lead comprehensive onboarding and training programs to ensure clients fully understand and utilize the platform's capabilities.
• Conduct periodic client site visits to provide hands-on support, deliver training, and strengthen business relationships.
• Work closely with internal teams to relay client feedback and contribute to product development initiatives.

Benefits

• Health, dental and vision insurance coverage
• 401K plan, offering a 6% company match and no vesting period
• Tuition Reimbursement
• Unlimited PTO
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back
• Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED