Customer Success Specialist - Bilingual
About The Position
Innova Solutions is hiring a bilingual Customer Success Specialist for a client in New York, NY. This contract role is expected to last more than two months. The specialist will support members by phone with enrollments, renewals, and recertifications; help with plan changes, premium payments, and healthcare coverage questions; and provide customer service while resolving concerns. The role also involves documenting interactions, maintaining accurate records, and coordinating with internal teams to resolve issues promptly and support member satisfaction. Applicants must be available for W-2 engagement; 1099 and Corp-to-Corp arrangements are not considered. The position pays $21–$22 per hour. Benefits are offered subject to eligibility.
Requirements
- Bilingual ability.
- At least 1 year of customer service, member services, call center, or healthcare support experience.
- Strong phone communication and problem-solving skills.
- Experience with data entry, documentation, and customer follow-up.
- Ability to handle inbound and outbound calls.
- Associate degree with at least 1 year of experience, or high school diploma/GED with 3–5 years of relevant experience.
- Must be eligible for W-2 engagement; 1099 contractors and Corp-to-Corp arrangements are not considered.
Nice To Haves
- Healthcare, Medicaid, Medicare, managed care, or insurance experience.
Responsibilities
- Contact members by phone to support enrollments, renewals, and recertifications.
- Assist members with plan changes, premium payments, and healthcare coverage questions.
- Provide customer service and resolve member concerns.
- Maintain accurate records and document member interactions.
- Partner with internal teams to ensure timely issue resolution and member satisfaction.
- Handle inbound and outbound calls.
Benefits
- Medical and pharmacy coverage, subject to eligibility
- Dental and vision insurance, subject to eligibility
- 401(k), subject to eligibility
- Health Savings Account (HSA), subject to eligibility
- Flexible Spending Account (FSA), subject to eligibility
- Life insurance, subject to eligibility
- Pet insurance, subject to eligibility
- Short-term and long-term disability coverage, subject to eligibility
- Accident and critical illness coverage, subject to eligibility
- Prepaid legal and identity theft protection, subject to eligibility
- Sick time and other paid leaves as required by law
- Employee Assistance Program (EAP), subject to eligibility
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
