Home-Based Customer Success Specialist
About The Position
AO Globe Life is hiring a remote Customer Success Specialist to support clients seeking supplemental benefits. The role is suited to recent or soon-to-be graduates in business, marketing, or communications and others interested in people-focused, service-driven work. The company provides training, mentorship, licensing guidance, and professional development. The position is a 100% remote independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven, not hourly or salaried. Candidates must obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities and complete any applicable pre-licensing coursework, examinations, and state requirements at their own expense. Candidates provide their own computer, webcam, reliable high-speed internet, and professional remote workspace. Specific licensing requirements, fees, compensation, and contractor terms may vary by state and are reviewed during hiring and onboarding.
Requirements
- Customer service or consultative experience is preferred but not required.
- Be at least 18 years of age and legally eligible to work in the United States.
- Be self-motivated, organized, and able to work independently.
- Provide a Windows laptop or PC, webcam, dependable high-speed internet, and a professional remote workspace.
- Be able to obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.
- Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense.
- Be comfortable with virtual tools and video meetings.
- Have strong communication and interpersonal skills.
- Be coachable and genuinely interested in helping others and supporting a mission-driven company.
Nice To Haves
- Recent or soon-to-be graduate in business, marketing, or communications.
- Customer service or consultative experience.
- Interest in a performance-based career with opportunities for professional growth and advancement.
Responsibilities
- Cultivate long-term client relationships.
- Support clients throughout the enrollment process with clarity and professionalism.
- Provide attentive, client-first service.
- Maintain organized, accurate digital records and follow-up communication.
- Present supplemental benefit options tailored to each individual or family.
- Conduct virtual consultations with clients via Zoom.
- Participate in required training and virtual meetings.
Benefits
- Full training and licensing guidance provided.
- Monthly and quarterly performance bonuses.
- Equity opportunity of 3% for qualifying team members.
- 100% remote work with flexible hours.
- Weekly pay tied to performance.
- Inbound client interest; no cold outreach.
- Path into leadership.
- Growing income through renewals.
- Mentorship and ongoing professional development.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
