Customer Success Specialist - Hybrid

Computershare•Louisville, KY

11h•Hybrid

About The Position

This is a seasonal role expected to run from November 9th through April 2027. While this role is seasonal, we regularly have opportunities for permanent positions. When not in training, you’ll be based in the Louisville, KY office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Training and working hours will be Monday to Friday 10:00 am to 6:30pm ET. Your training will be hybrid and take place at our office. We're a global leader in financial administration and being part of our team means delivering outstanding customer service for some of the world’s most recognized brands, while making a real impact every day. With comprehensive training and a variety of challenging tasks within a supportive team, this role offers a chance to develop and grow professionally. Our Customer Success Specialists are at the heart of our contact center where your mission is simple, deliver high quality, empathetic and exceptional service that makes a difference in people’s lives. From routine account updates to complex and time sensitive transactions, you’ll use your interpersonal and problem-solving skills – supported by technology – to solve a variety of inquiries from our clients’ valued shareholders.

Requirements

Strong verbal communication skills.
Ability to build trust.
Accuracy and high attention to detail.
Empathetic and ready to help, especially in challenging situations.
Clear and confident communicator who stays calm under pressure.
Skilled at handling a wide range of calls from routine inquiries to sensitive conversations.
Quick thinker who solves problems carefully and effectively.
Great multitasker who thrives in fast-paced environments.
Comfortable using technology to support customer needs.
Team player who always looks for ways to make things better for customers.
Positive and supportive, happy to share knowledge and help others succeed.

Responsibilities

Deliver high quality, empathetic and exceptional service.
Solve a variety of inquiries from clients' valued shareholders using interpersonal and problem-solving skills.
Handle routine account updates and complex, time-sensitive transactions.