Customer Success Specialist

Allegion • Alpharetta, GA

1d • Hybrid

About The Position

Allegion is a leader in safety and security, helping to keep people safe where they live, work, and visit. With over 40 brands and 14,000+ employees globally, Allegion specializes in security solutions around the doorway and beyond. The company has been recognized with the Gallup Exceptional Workplace Award for its exceptional workplace cultures. The Customer Success Specialist role is a full-time hybrid position focused on providing technical setup support for onboarding new customers and migrations, while proactively exceeding customer expectations. This role empowers prospects to tour seamlessly and on-demand using smart-home technology, enabling builders and property managers to manage their properties for independent self-guided tours. The role involves remote management and advanced lead capture services.

Requirements

• Minimum 3 years of professional experience, with at least 1 year in a Tech environment preferred.
• 2-5 years of Customer Success experience in a software/technology company.
• Demonstrated experience with Smart-Home / Integrations and technical troubleshooting.
• Proven track record of successful upselling and cross-selling in B2B environments.
• Outstanding interpersonal and communication skills with a client-first mindset.
• Ability to travel occasionally to client locations (10%-20%).
• Knowledge of property management software and IoT-based solutions.
• Advanced problem-solving abilities and strong client needs analysis skill.
• High School Diploma or the equivalent.

Nice To Haves

• Experience with Smart-Home / Integrations and technical troubleshooting, preferred.
• Experience in real estate software, property technology, or related industries.

Responsibilities

• Serve as the primary point of contact for clients, building and maintaining strong relationships through consistent engagement and support.
• Guide clients through integration processes, providing technical assistance and ensuring the success of their self-touring implementation.
• Identify and capitalize on opportunities to enhance client operations through strategic upselling and cross-selling of additional solutions.
• Lead comprehensive onboarding and training programs to ensure clients fully understand and utilize the platform's capabilities.
• Conduct periodic client site visits to provide hands-on support, deliver training, and strengthen business relationships.
• Work closely with internal teams to relay client feedback and contribute to product development initiatives.

Benefits

• Health, dental and vision insurance coverage
• 401K plan, offering a 6% company match and no vesting period
• Tuition Reimbursement
• Unlimited PTO
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back
• Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED