Customer Success Specialist
Auctria
ā¢Remote
About The Position
Customer Success Specialist (Remote - Vancouver, Victoria, or Nanaimo , etc. Canada) š https://auctria.com Love helping people? Passionate about nonprofits? Join our team! Auctria is a powerful, user-friendly fundraising event platform thatās helped raise over $1.25 Billion . We're a Canadian remote-first company supporting nonprofits across North Americaāand weāre growing fast. We're hiring a Customer Success Specialist to support and guide our usersāfrom grassroots fundraisers to national nonprofitsāas they run successful events on our platform. š
Requirements
- Customer support experience (email/chat/Zoom)
- Tech-savvy with great communication skills
- Comfortable with Excel and basic web design
- Strong attention to detail and organization
- Legal Resident of Canada fluent English
Nice To Haves
- Experience in nonprofit fundraising events
- Familiarity with tools like Slack, Notion, Intercom, Enchant
- Remote work experience & self-starter mentality
Responsibilities
- Support users via email, chat, and occasionally calls
- Troubleshoot and resolve issues quickly and professionally
- Help improve internal processes and collaborate with a fully remote team
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
