Customer Success Specialist

Firefly•New York, NY

12h•Hybrid

About The Position

Firefly is looking for a Customer Success Specialist based in New York. This role is responsible for supporting the full campaign lifecycle — from planning and execution through post-campaign analysis — while partnering closely with Sales, Customer Success Managers, and Revenue Operations to deliver seamless client experiences. Ideal candidates are detail-oriented, collaborative, and eager to grow within a fast-paced advertising environment. They bring strong communication skills, a client-first mindset, and a genuine interest in building a foundation across campaign management, client services, and sales strategy. This role is designed for those looking to develop into a future seller, offering hands-on exposure to the full revenue cycle, proposal development, and direct collaboration with Account Executives and sales leadership.

Requirements

0–3 years of experience in customer success, sales support, account management, or similar roles
Interest in developing client-facing relationship management and sales support experience
Interest in pursuing a career in sales and becoming an Account Executive is preferred
Strong communication skills and confidence interacting with clients
Highly organized with strong attention to detail and ability to manage multiple priorities
Comfortable in a fast-paced, revenue-driven environment
Proactive, curious, and eager to learn both operational and client-facing aspects of the business
Strong problem-solving skills and collaborative mindset
Ability to work cross-functionally with sales, marketing, operations, product, and creative teams
Understanding of digital and/or out-of-home advertising is a plus
Programmatic advertising experience is a plus

Responsibilities

Support the full campaign lifecycle from planning and contracting through execution and post-campaign analysis
Partner closely with Customer Success Managers, Sales (AEs), and RevOps to ensure seamless campaign delivery
Assist in RFP development, proposal creation, and campaign strategy
Provide day-to-day client support while building strong relationship management skills
Participate in client meetings and support client communications as needed
Support Account Executives on active accounts and assist with sales-related communications when needed
Learn and contribute to revenue operations processes, including pipeline tracking, forecasting support, and internal reporting
Analyze campaign performance and contribute to client-facing insights and recommendations
Identify opportunities for account growth and support upsell/cross-sell initiatives
Gather client feedback and communicate insights internally to improve offerings