Customer Success Specialist

Solar Alternatives • Harahan, LA

11h • Hybrid

About The Position

Solar Alternatives is hiring a Customer Success Specialist in New Orleans, Louisiana, for a hybrid, full-time, hourly role. The company designs, installs, and services solar, battery backup, and EV charging systems across the Gulf South. The specialist is the first point of contact for customers and handles inbound calls, texts, and emails from initial contact through resolution. The role includes booking sales appointments, coordinating service and warranty visits, providing project and service updates, guiding customers through basic troubleshooting, and managing production warranty claims. The specialist maintains accurate records in CRM and field-service software, coordinates handoffs for complex matters, and follows up on open issues.

Requirements

• Excellent communication skills; patient, friendly, and confident on the phone.
• Customer service, call center, or dispatch experience is helpful.
• Strong organization and attention to detail when handling calls, texts, and email.
• Enjoys troubleshooting and resolving common problems on the first call.
• Ability to keep project and service data organized and updated in CRM and field-service tools.
• Ability to own customer issues from the first call through resolution and follow-up.
• Consistent work schedule and availability.
• Ability to remain professional and positive with every customer.

Nice To Haves

• Retail or call center experience.
• Experience in solar, electrical, HVAC, home services, or utilities.
• Familiarity with Salesforce, FieldPulse, or similar tools.
• Bilingual English/Spanish.

Responsibilities

• Answer inbound calls, texts, and emails, resolving customer issues on first contact whenever possible.
• Book sales appointments for new solar, battery, and EV inquiries.
• Collect system details, photos, and symptoms for new service requests and schedule service visits.
• Pre-schedule service and warranty work by confirming the issue, coverage, equipment, and access requirements.
• Provide proactive customer updates about permitting, utility interconnection, installation, and service tickets.
• Guide customers through basic troubleshooting, including Wi-Fi or monitoring reconnection, system reboots, breaker and disconnect checks, and app alerts.
• Manage the production warranty process by reviewing monitoring data, comparing it with expected production, documenting claims, and escalating when needed.
• Maintain accurate records in CRM and field-service software.
• Hand off complex technical, billing, or sales issues to the appropriate team with complete notes.
• Follow up on open issues through resolution and identify service or upgrade opportunities.

Benefits

• $18–25 per hour, depending on experience.
• Opportunity for commission and bonus of $5,000–$10,000 per year.
• Advanced product, systems, and troubleshooting training.
• A clear path into service coordination and operations.
• Two weeks of paid leave, plus seven bank holidays.
• Use of professional company tools, including a customized CRM and VOIP system.
• Health insurance.
• Vision benefits.
• Dental benefits.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed