Customer Success Specialist

Safe-Guard Products International LLC • Atlanta, GA

9d • Hybrid

About The Position

The Customer Success Specialist is a highly motivated, innovative team member who serves as the primary point of contact for major dealership partners in the automotive industry. The role supports partner programs, products, and product distribution networks, and combines functional and technical support with product management and development to foster partner growth and expansion. The position collaborates with a diverse, supportive team and offers career development and growth potential.

Requirements

• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Excellent interpersonal skills and the ability to communicate at a business level.
• Strong work ethic, time-management, and organizational skills.
• Detail-oriented, with the ability to catch and identify discrepancies.
• Proactive problem-solving skills, including the ability to provide input and think critically through solutions.
• Self-starter able to work independently with minimal supervision.
• Schedule flexibility and willingness to work additional evening or weekend hours when necessary.

Nice To Haves

• Bachelor’s degree in Business or a related field; preferred but not required.

Responsibilities

• Act as the primary liaison, managing major client programs, products, and product distributions.
• Maintain and expand partner relationships.
• Analyze clients’ business needs and assist with change management.
• Work with departments across the organization to reconcile escalated claims, cancellations, and accounting issues.
• Collaborate on new program launches and product expansions.
• Facilitate incentive payments and bonus programs.
• Perform other duties or work needed to support client requests.

Benefits

• Medical, dental, and vision insurance.
• Flexible Spending Account.
• Health Savings Account.
• 401(k) plan with company match.
• Company-paid short-term and long-term disability.
• Company-paid life insurance.
• Paid holidays and vacation.
• Employee referral program.
• Employee Assistance Program.
• Wellness programs.
• Paid community service opportunities.
• Tuition reimbursement.
• Ongoing training and personal development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed