Customer Success Services Analyst
About The Position
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. We’re searching for a Chicago–based Success Services Analyst to join our Professional Services team, so that we can continue to deliver high‑quality, hands‑on partnership to our healthcare customers. The Success Services Analyst will work directly within customer environments—troubleshooting, configuring, training, and optimizing our applications—to ensure customers get maximum value and confidence from RLDatix solutions.
Requirements
- 1+ years’ experience in a customer-facing role such as Customer Success, Professional Services, Managed Services, or a similar SaaS environment
- Proven success in building strong, long-term customer relationships and managing multiple priorities simultaneously
- Comfort and curiosity when working hands-on with software applications (training can be provided; mindset matters most)
- A sincere interest in healthcare, quality, patient safety, or helping customers succeed in complex environments
- A knack for working both independently and collaboratively within a fully remote, distributed team
- Strong organisational skills and the ability to make every customer feel like your top priority
Responsibilities
- Partnering closely with healthcare customers to act as a trusted extension of their team and primary point of contact for success plan services
- Working directly within RLDatix applications to troubleshoot issues, build reports and forms, and optimise configurations in order to solve real customer challenges
- Delivering customer training sessions to enable confident, effective system usage across clinical, quality, and patient safety teams
- Managing a portfolio of customers and success plan hours in order to prioritise work effectively and ensure consistent, high‑quality service
- Collaborating cross‑functionally with Product, Implementation, Support, Technical, and Sales teams to drive continuous improvement and customer outcomes
Benefits
- health, dental, vision, life and disability insurance
- 401K
- paid time off
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
