Customer Success Sales Consultant AMER (Product Specialist)

Unity Technologies•New York, NY

7h•$90,000 - $105,000

About The Position

As a Senior Sales Consultant (Product Specialist) for AMER, you’ll play a pivotal role in connecting Unity’s Customer Success offerings, from Enterprise Support and Consulting to Professional Training, with the needs of customers across some of the world’s most dynamic markets. This role is part of a collaborative, high-impact global team that sits at the intersection of Sales, Customer Success, and Enablement, driving customer adoption and long-term value. This fast-paced, consultative role will shape how organisations across AMER use Unity’s technology to innovate, scale, and transform their businesses.

Requirements

Proven ability to support sales teams in qualifying and positioning Customer Success, Support, Training, or Consulting offerings to enterprise clients.
Strong understanding of SaaS or real-time 3D (RT3D) technologies and how they enable digital transformation across industries.
Proficiency in managing and analyzing sales pipelines using CRM tools such as Salesforce.
Demonstrated skill in building and delivering customer-facing presentations or proposals that align technical solutions to business outcomes.
Experience collaborating across regional and global teams to drive consistency and operational excellence in pre-sales activities.

Nice To Haves

Familiarity with Unity’s ecosystem, real-time 3D workflows, or digital twin applications across industry and gaming sectors.
Experience supporting enterprise or government clients within the AMER region.
Knowledge of customer success methodologies or service delivery frameworks.
Exposure to professional training, consulting, or enablement program design.

Responsibilities

Partner with AMER Sales teams to identify, qualify, and position Unity’s Customer Success products including Support, Training, and Consulting — to drive customer adoption and retention.
Collaborate with subject matter experts (SMEs) and regional stakeholders to design and scope customized success solutions aligned with customer goals.
Track and report on Customer Success deal pipeline across the AMER region, providing insights that support forecasting and revenue growth.
Work cross-functionally with Enablement, Customer Success, and Delivery teams to ensure a seamless transition from pre-sales to execution.
Represent Customer Success in strategic customer discussions, sharing best practices and showcasing the value of Unity’s long-term engagement model.