Product Marketing Specialist - Customer Success

SOLVENTUM

1d•Remote

About The Position

Solventum is a new healthcare company with a long legacy of solving significant challenges to improve lives and empower healthcare professionals. The company is driven by empathy, insight, and clinical intelligence, collaborating with leading minds in healthcare to address customer challenges. Formerly 3M Health Care, Solventum aims to enable better, smarter, and safer healthcare by pioneering game-changing innovations at the intersection of health, material, and data science. The core mission is to enhance patients' lives and optimize healthcare professionals' performance, always prioritizing people and their well-being in every scientific advancement. Solventum partners closely with healthcare experts to integrate the latest technology with compassion and empathy.

Requirements

Bachelor’s degree or higher in Information Systems, Computer Science, Engineering, or related field AND eight (8) years of progressive IT or enterprise application experience OR High School Diploma/GED from an accredited institution AND twelve (12) years of progressive IT or enterprise application experience
Three (3) years of experience in a people leadership role or platform leadership role
Experience managing CRM and/or Customer Success platforms such as Salesforce, Gainsight, Totango, HubSpot, or similar ecosystems
Experience supporting global, enterprise-scale platforms with high availability and complex integrations
Experience managing product roadmaps, prioritizing competing demands using agile methodology, and delivering measurable business outcomes

Nice To Haves

Experience with analytics, automation, and AI-driven insights applied to customer success or revenue workflows
Familiarity with cloud-native architectures, APIs, data integration, and observability tools
Strong understanding of customer lifecycle management, customer health metrics, and revenue-related processes
Experience working in regulated or large-scale enterprise environments
Experience with vendor management and contract negotiation

Responsibilities

Owning the strategy, reliability, performance, security, and availability of Solventum’s Customer Success OS platform
Leading the roadmap for platform enhancements that support customer retention, adoption, and growth
Driving operational excellence through proactive monitoring, incident management, root cause analysis, and continuous improvement
Partnering cross-functionally with Customer Success, Sales, Marketing, Revenue Operations, Analytics, and Commercial Excellence teams to align platform capabilities with business priorities
Enabling scalable global platform capabilities through automation, integrations, and AI-driven insights