Customer Success Manager, AMER

Talon.One•Boston, NY

1d•Remote

About The Position

As a Customer Success Manager at Talon.One, you'll be part of a dynamic team consisting of Customer Success Managers and Technical Account Managers. The team fosters a collaborative environment and aligns with various internal stakeholders in Sales, Partnerships, Product, and Marketing, prioritizing strong collaboration, open communication, and mentoring for bi-directional growth. Talon.One is committed to creating an inclusive workplace to positively influence the tech industry. Building on strong performance, the team is expanding and hiring a Customer Success Manager to support growth in early 2026. In this role, you will build strong relationships to drive product adoption and translate customer insights into actionable feedback. You will connect customers' marketing goals with Talon.One's API-driven product, troubleshoot issues with the tech team, and design scalable success processes. Your communication skills will be crucial for enhancing enterprise solutions and streamlining project management. The estimated total compensation for this remote role is $125,000 OTE, though actual compensation may vary. You must be located within commuting distance of either the New York or Boston hubs.

Requirements

Passion for tech and experience with SaaS products and APIs
Experience working in Customer Success, Account Management, or another client-facing role
Experience working with diverse stakeholders both internally and externally Marketing, Developers, Sales, and Executives
Exceptional communication skills in spoken and written English
Empathetic, positive attitude with a desire to help our customers reach their goals
Flexible approach and an ability to operate effectively with uncertainty and change.
Ability to manage a book of 15-20 accounts.
Experience working in the loyalty and promotion industry or relevant marketing-related experience

Responsibilities

Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for our Sales, Marketing, and Product teams
Connect customers’ marketing objectives with our technical, API-driven product and clearly explain complex product configuration step
Collaborate with technical operations (Customer Integration Engineer) and the development team to integrate Talon.One and troubleshoot technical issues
Communicate at both one-to-many and one-on-one levels, across role types (tech/marketing), organization level, and cultures
Document and share important information about our Customers to keep a clear internal record, build training resources, and reduce support tickets
Drive retention and growth to your book of business, handling upsell and renewal conversations with a book of business.
Prepare and deliver strategic and business value to customers daily.