Customer Success & Sales Consultant (Telecommunications)

Hill Country Telephone Cooperative•Mason, TX

2d•Hybrid

About The Position

HCTC is a leading provider of innovative telecommunications solutions, helping businesses and individuals stay connected through cutting-edge technology and exceptional service. We provide the smaller cities and rural areas with high-speed broadband and telecommunication services. Our vision is for a connected, vibrant, and sustainable rural community to contribute to a prosperous, equitable, and thriving society. Committed to our customers and communities, we are transparent, fair, and honest. As we continue to grow, we're looking for a passionate and driven Retail Sales & Customer Service Representative to join our team! Position Overview: Are you a people person with a knack for problem-solving and a talent for sales? We're seeking an enthusiastic, customer-focused individual who thrives in a fast-paced environment. In this hybrid role, you'll spend part of your time in the office providing top-notch customer service and administrative support and part of your time on the road meeting clients, expanding our customer base, and driving sales.

Requirements

2+ years of customer service and/or sales experience, preferably in the telecommunications industry.
Excellent communication and interpersonal skills.
A self-starter with strong organizational and time management abilities.
Ability to understand and explain technical products and services in simple terms.
Comfortable working in both office and field environments.
Valid driver's license and willingness to travel regularly.
Proficiency in Microsoft Office and CRM software.

Responsibilities

Serve as the first point of contact for customers, providing support via phone, email, and in-person meetings.
Build and maintain strong customer relationships by delivering personalized service and timely solutions.
Conduct sales presentations and product demonstrations to prospective clients in the field.
Identify customer needs and recommend appropriate telecommunications products and services.
Prepare and deliver quotes, proposals, and contracts.
Resolve customer issues efficiently, ensuring a high level of customer satisfaction.
Collaborate with internal teams to ensure seamless service delivery.
Maintain accurate records of customer interactions, sales activities, and follow-ups in CRM systems.
Travel locally or regionally as needed for client meetings, site visits, and networking events.