Customer Success & Sales Consultant (Telecommunications)
About The Position
HCTC is a leading provider of innovative telecommunications solutions, helping businesses and individuals stay connected through cutting-edge technology and exceptional service. We provide the smaller cities and rural areas with high-speed broadband and telecommunication services. Our vision is for a connected, vibrant, and sustainable rural community to contribute to a prosperous, equitable, and thriving society. Committed to our customers and communities, we are transparent, fair, and honest. As we continue to grow, we're looking for a passionate and driven Retail Sales & Customer Service Representative to join our team! Are you a people person with a knack for problem-solving and a talent for sales? We're seeking an enthusiastic, customer-focused individual who thrives in a fast-paced environment. In this hybrid role, you'll spend part of your time in the office providing top-notch customer service and administrative support and part of your time on the road meeting clients, expanding our customer base, and driving sales.
Requirements
- 2+ years of customer service and/or sales experience, preferably in the telecommunications industry.
- Excellent communication and interpersonal skills.
- A self-starter with strong organizational and time management abilities.
- Ability to understand and explain technical products and services in simple terms.
- Comfortable working in both office and field environments.
- Valid driver's license and willingness to travel regularly.
- Proficiency in Microsoft Office and CRM software.
Responsibilities
- Serve as the first point of contact for customers, providing support via phone, email, and in-person meetings.
- Build and maintain strong customer relationships by delivering personalized service and timely solutions.
- Conduct sales presentations and product demonstrations to prospective clients in the field.
- Identify customer needs and recommend appropriate telecommunications products and services.
- Prepare and deliver quotes, proposals, and contracts.
- Resolve customer issues efficiently, ensuring a high level of customer satisfaction.
- Collaborate with internal teams to ensure seamless service delivery.
- Maintain accurate records of customer interactions, sales activities, and follow-ups in CRM systems.
- Travel locally or regionally as needed for client meetings, site visits, and networking events.
Benefits
- Comprehensive benefits package, including health, dental, and vision insurance.
- Paid time off and holidays.
- Ongoing training and professional development.
- A supportive, team-oriented work environment.
- Opportunities for career advancement as we continue to expand.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
