Customer Success Consultant (Remote)
About The Position
As a Customer Success Consultant, you will serve as a strategic partner and trusted advisor to Cengage customers within your assigned territory. Your mission is to ensure customers achieve their desired outcomes through the effective use of Cengage technology, driving adoption, and long-term value. For the Customer Success Consultant position, we are targeting specific geographies due to territory alignment and travel expectations. To be considered, candidates must be based in one of the following areas: California, Texas, Utah, Arizona, New York, Pennsylvania, Virginia, Arkansas, Missouri, Mississippi, Iowa, Ontario, Canada.
Requirements
- Proven ability to quickly learn and master new systems and applications.
- Excellent communication and presentation skills.
- Strong analytical skills with the ability to translate data into actionable insights.
- Ability to explain technical concepts in a clear, business-friendly manner.
- Skilled at managing and prioritizing multiple customer needs simultaneously.
- Requirement to travel between 20-30% by both air and car
Nice To Haves
- Bachelor’s degree preferred.
- 5+ years of experience in a Sales or Customer Success role.
- Experience in Educational Technology or Higher Education.
- Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).
Responsibilities
- Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
- Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
- Develop and implement tailored success plans that align with customer goals and increase product usage.
- Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
- Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
- Conduct regular health checks to assess value realization and identify opportunities for growth.
- Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.
Benefits
- Total Rewards package designed to support and empower our employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
