Customer Success Representative

Transoft Solutions•Vancouver, BC

2d•CA$40,000 - CA$50,000•Hybrid

About The Position

Transoft Solutions is seeking a Customer Success Representative for their head office in Vancouver. This is a 12-month fixed-term position to cover a maternity leave. The role involves providing outstanding customer service, directing customer inquiries, and supporting the sales team with clerical and sales activities. The company emphasizes collaboration and offers a flexible work environment, requiring a minimum of 2 days per week in the Vancouver office, with the remainder of the time working from home.

Requirements

Exceptional service orientation
Detail-oriented
Team player
Experienced user of Microsoft Office programs (Word, Excel and Outlook)
Ability to think on your feet
Great communication skills
Excellent customer management skills
Looking to start a career in Sales or Customer Service
Diploma in a related field or equivalent relevant experience
Two years of B2B sales experience
Persistent
Adaptable
Able to work in a dynamic environment
Proficient with Microsoft Office products
Highly organized
Strong time management skills
Attention to detail and accuracy
Good communicator with clear verbal and writing skills
Comfortable reaching out to customers by phone

Nice To Haves

Software sales experience
CRM system experience

Responsibilities

Manage and maintain Database list
Manage customer information and sales tasks activities in the CRM system
Assist with Order Processing when needed
Manage and maintain vendor registration procedures for state, city and county accounts
Generate monthly renewal quotes
Follow up with customers
Assist the accounting team with invoices and payment follow-up
Manage the corporate phone system in a professional and customer friendly manner
Maintain call management system
Manage communication with clients; screen, qualify and forward incoming calls
Respond promptly to customer inquiries
Provide post-sales customer service and satisfaction support