Customer Success Representative - Canada Wide

Newton

1d • Remote

About The Position

Newton is a cryptocurrency trading company aiming to make financial freedom accessible to Canadians. The Customer Success Representative provides exceptional support and assistance to customers, helping ensure a positive experience. The role involves answering customer inquiries, resolving issues, and building strong customer relationships. Newton describes its team as remote and distributed across Canada, with an inclusive environment that welcomes people of all backgrounds and perspectives.

Requirements

• Experience providing customer service in a contact centre, retail, or service environment.
• Ability to adapt to new processes and work accurately in a fast-paced, rapidly changing environment.
• Tech-savvy with excellent typing skills.
• Strong reading, writing, and communication skills.
• A proven ability to be resourceful and find solutions when there is no clear path.
• Willingness to learn about cryptocurrency and trading.
• Care about supporting people and enjoy genuine human conversations.
• Commitment to continuous growth and learning.
• Availability to work scheduled weekday and weekend shifts.

Responsibilities

• Guide customers through signing up for services, identity verification, and other required screening checks.
• Provide help desk support through live chat according to a daily schedule.
• Have human conversations with customers to identify and resolve issues.
• Stay on top of assigned tickets and review tickets the same day to support quick response times.
• Advocate for customers and the Newton app by sharing customer feedback, bug reports, and other useful information with stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed