Customer Success Representative

Greiner•Monroe, NC

11d

About The Position

This role focuses on providing customer support and communication, managing orders, and maintaining customer accounts. The Customer Success Representative will serve as a point of contact for assigned customer accounts, handling inquiries, processing orders, and resolving basic issues. This position also involves administrative tasks related to order processing and customer payments.

Requirements

High School Diploma
Organizational, Written, Verbal Communication Skills
Proficient in Microsoft

Nice To Haves

Prior customer service experience preferred

Responsibilities

Serve as a point of contact for assigned customer accounts, providing prompt and professional support
Manage inbound and outbound calls related to orders, product information, and general inquiries
Handle customer questions and route more complex issues to the Customer Success Rep II, Customer Success KAM Rep or Customer Success Manager as needed
Enter customer orders accurately into ERP system
Perform daily review and reconciliation of assigned customer orders to ensure accuracy and timely processing
Communicate any order discrepancies, such as pricing or product availability, to customers or internal teams
Ensure customer account information for order processing is correct and updated in ERP system
Monitor and resolve basic order blocks
Research order or return-related issues following standard operating procedures
Support non-technical claims processing and returned goods inquiries as directed
Enter credit/debit memo requests for review
Process customer credit card payments when authorized
Assist with shipping documentation, including delivery creation