Customer Success Representative

Aramsco • Decatur, IL

4d • Onsite

About The Position

Aramsco is always looking for dynamic and energetic team players to join our family of companies! Aramsco, a family of companies, is a leading solutions provider to specialty contractors across North America, serving numerous end markets including abatement, restoration, environmental, emergency preparedness, stone care, cleaning and surface preparation. The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment rental and education. About USA-CLEAN: USA-CLEAN is a national independent provider of repair service, parts and used equipment. Having the best floor cleaning equipment specialists, technicians and unsurpassed Technology allows our comprehensive suite of solutions to significantly drive down our client’s total equipment costs while improving equipment uptime and availability. We stock thousands of parts that ship directly from our warehouse the day they are ordered. Our national clients include market leaders in the building service contractor, retailer, healthcare and education sectors.

Requirements

• 5+ Years of Customer Service
• Excellent communications skills
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills
• Excellent problem-solving capabilities
• Ability to ask probing questions and close a sale
• Strong task management and organizational skills
• Sense of urgency in learning new trends and products, as well as timely follow up
• Must be able to work as a team player!

Nice To Haves

• Bi-lingual in Spanish is a plus
• Process improvement mindset

Responsibilities

• Answer incoming phone calls, emails, and website chats from customers
• Process inbound orders
• Respond to website inquiries via phone and/or email
• Assist customers with looking up parts and technical manuals
• Consultative sales approach to partner with customers
• Manage customers clear communication and problem solving
• Work with internal departments to proactively manage work flow and customer requests

Benefits

• Health/Vision/Dental insurance
• Paid vacation
• Paid holidays
• 401(k) with employer matching
• Life insurance is provided

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed