Customer Success Representative

Entrusted•Jupiter, FL

6d•$18 - $21•Onsite

About The Position

Entrusted is hiring an entry-level, Customer Care Representative to be the first point of contact for homeowners reaching out about water, fire, or mold damage. You'll set the tone for their entire experience with us, gathering the right information, setting clear expectations, and getting them scheduled with the right Damage Consultant quickly. This role keeps leads moving and helps turn first-time callers into long-term customers.

Requirements

Strong work ethic and integrity
Teachable attitude and eager to keep learning
Comfortable communicating clearly and persuasively, both written and verbal
Genuine, service-minded approach to helping customers
Able to stay organized and calm in a fast-paced environment with shifting priorities
Sound judgment and good decision-making under pressure
Builds rapport easily with a wide range of personalities

Nice To Haves

Experience in retail, restaurant, or another client-facing, fast-paced role preferred, but not required

Responsibilities

Communicate warmly with customers, answering calls promptly
Listen, gather information, and route each call to the right team member
Create a strong first impression and set clear expectations about the services we provide
Address customer questions or concerns to help secure a scheduled appointment
Schedule the appropriate Damage Consultant based on location, availability, and lineup, resolving any scheduling conflicts that arise
Communicate regularly with Damage Consultants and customers to relay updated arrival times
Keep accurate records of pending items and follow up consistently
Handle day-to-day administrative tasks that support the team and brand
Other duties may be assigned