Customer Success Representative

Milliman•Omaha, NE

5d•Onsite

About The Position

As a Customer Success Representative, you will champion customer outcomes through training, onboarding, and ongoing communication and use these experiences to create retention strategies. Your strengths in soft skills will foster key relationships and enhance our customers’ experiences. In this role, you will be involved in training and educating customers, demonstrating Milliman’s value to customers at every touch point, and delivering proactive support and guidance leading to our customers’ success. Through these responsibilities you will bring new life to an organization’s health plan and be a key influencer in our internal efficiency. At Milliman we strive to deliver the best products and services so that people can live for today and plan for tomorrow with confidence. We are looking for someone to build with us in that mission.

Requirements

2+ years in Customer Success, Advocacy, Relationship Management, Account Management, or a similar role.
Exceptional listening skills.
Ability to advocate for customers and think outside of the box.
Ability to deliver Milliman’s value to the customer’s definition of success at every customer touchpoint.
Empathy.
Tough skin, a positive attitude, and a desire to understand what success means to our customers.
An elevated level of accuracy and attention to detail.
Flexibility in approach and collaborative nature.
Driven, self-motivated, enthusiastic, with a “can do”, ”will do” attitude.
Experience working with SaaS customers, or the willingness to learn the industry.
Candidates hired into this position will be required to obtain a Health & Life Insurance license.

Nice To Haves

Experience with SaaS products and customer success processes.
Experience with insure-tech platforms or benefits administration.
Insurance experience in employee benefits and/or personal insurance.
Bilingual in English/Spanish.

Responsibilities

Champion customer outcomes through training, onboarding, and ongoing communication.
Create retention strategies based on customer experiences.
Foster key relationships and enhance customer experiences through soft skills.
Train and educate customers.
Demonstrate Milliman’s value to customers at every touch point.
Deliver proactive support and guidance leading to customer success.
Bring new life to an organization’s health plan.
Be a key influencer in internal efficiency.

Benefits

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
401(k) Plan – Includes a company matching program and profit-sharing contributions.
Discretionary Bonus Program – Recognizing employee contributions
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
Holidays – A minimum of 10 paid holidays per year
Family Building Benefits – Includes adoption and fertility assistance
Paid Parental Leave – Up to 11 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D – 100% of premiums covered by Milliman
Short-Term and Long-Term Disability – Fully paid by Milliman