Customer Success Representative

Bristlecone Companies • Portland, OR

1d

About The Position

Certificate of Service helps bankruptcy attorneys and trustees across the country handle one of the most tedious, high-stakes parts of their job: legal noticing. We're growing fast, we're profitable, and we're on the point of launching a new platform that took us two years to rebuild. We’re ready for our next phase. That means this role won't look the same in a year as it does today, and we’re looking for someone to grow with us. You'll be plugged in directly with leadership (literally sitting side-by-side) and you’ll have a direct line to our customers. If you see something broken, you get to help fix it. If you think up a better system, it becomes how the whole team does it. If you learn that a customer is struggling, you’ll have the authority and autonomy to send a gift and bring a smile to their face.

Requirements

• Someone who communicates clearly and directly, in writing and out loud, and treats people like people, not tickets
• Sharp attention to detail. You catch the small thing before it becomes the big thing
• A fast learner who isn't afraid of new tools or systems and figures things out without waiting to be told exactly what to do
• Someone steady under pressure who doesn't get rattled on a busy day
• Curiosity to keep getting better, optimism to power change, and the courage to bring your own ideas to the table
• Flexibility to work with and on a small team, and the willingness to buckle down and get things done.

Nice To Haves

• No industry background needed. We're not looking for someone who already knows the bankruptcy ecosystem (though if you do, that’d be a bonus).

Responsibilities

• Be the first line of support for attorneys and trustees calling, emailing, and messaging in with real problems
• Learn our systems inside and out, including a legacy platform and a new one we're actively building. Help migrating customers from the legacy system to the new one
• Catch small issues before they become big ones (in this industry, a small mistake can mean real legal consequences, so we take detail seriously)
• Notice patterns in what's going wrong and help build the fixes, whether that's a better FAQ, a process change, or flagging something to the team
• Reach out to customers who've gone quiet before they churn
• Run our customer migration from the legacy product to the new one, with an eye toward EOL’ing our legacy system

Benefits

• Health, dental, work life balance.
• The autonomy to see your impact directly, and to grow into greater responsibility as the company grows

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed