Customer Success Representative Seasonal

Milliman • Omaha, NE

12d • Onsite

About The Position

Milliman Omaha is an office of intelligent, hard-working, creative minds and we are anything but corporate. Our unique structure allows for the best of both worlds: a flexible local office that recognizes individual value within a large, national firm that gives stability and structure. We offer an environment conducive to building strong relationships, while allowing independence for each person to gauge their success. As a Seasonal Customer Success Representative, you will provide customer support through inbound and/or outbound phone calls only. This role is focused on helping customers by answering questions, providing guidance, and ensuring a positive phone-based customer experience during our seasonal business period. This position does not include chat or email support responsibilities. Your strong communication and listening skills will help customers feel supported, informed, and confident. You will play an important role in delivering Milliman’s value at every phone interaction while helping customers understand their health plan-related information and next steps. At Milliman, we strive to deliver the best products and services so people can live for today and plan for tomorrow with confidence. We are looking for someone who can support that mission through professional, empathetic, and accurate phone-based customer service. Candidates must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

Requirements

• Strong verbal communication skills
• Self-motivated, enthusiastic, and proactive, with a positive “can do” attitude
• Candidates must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.
• Ability to work on a full-time basis is required

Nice To Haves

• 0-2 years of experience in Customer Success, Customer Advocacy, Relationship Management, Account Management, or a similar customer-facing role preferred

Responsibilities

• Handle customer support through phone calls only
• Provide accurate information and guidance to customers
• Listen carefully to customer questions and concerns
• Document call details accurately according to internal procedures
• Escalate issues when appropriate
• Follow established scripts, processes, and compliance guidelines
• Deliver a professional and positive customer experience during every call
• Support seasonal customer service needs during a high-volume period

Benefits

• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
• 401(k) Plan – When an employee reaches 1,000 hours worked within 12 consecutive months, they become eligible for a 401(k) plan that includes a company matching program and profit-sharing contributions.
• Paid Time Off (PTO) – Begins accruing on the first day of work; Interns, Temporary, and Seasonal Employees will earn PTO each pay period, based on 1 hour for every 30 hours worked.
• Transportation – Pre-tax savings for eligible transit and parking expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED