Lead Customer Success Representative
About The Position
The Lead Customer Success Representative is an experienced individual contributor responsible for managing a portfolio of customers and driving consistent execution of Customer Success activities across the customer lifecycle. This role focuses on ensuring customer adoption, satisfaction, and retention through proactive engagement and disciplined execution of Customer Success practices. The Lead Customer Success Representative operates with limited supervision, supports complex customer needs, and may provide functional guidance or mentoring to less-experienced Customer Success team members. This role does not carry formal people-management responsibility. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Requirements
- Experienced individual contributor
- Ability to manage a portfolio of customers
- Ability to drive consistent execution of Customer Success activities
- Ability to ensure customer adoption, satisfaction, and retention
- Proactive engagement skills
- Disciplined execution of Customer Success practices
- Ability to operate with limited supervision
- Ability to support complex customer needs
- Ability to provide functional guidance or mentoring
Responsibilities
- Managing a portfolio of customers
- Driving consistent execution of Customer Success activities across the customer lifecycle
- Ensuring customer adoption, satisfaction, and retention through proactive engagement and disciplined execution of Customer Success practices
- Operating with limited supervision
- Supporting complex customer needs
- Providing functional guidance or mentoring to less-experienced Customer Success team members
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
