Customer Success Representative

Maryland Print House•Westminster, MD

8d•Onsite

About The Position

This role is a key part of our Front of House Operations, focusing on greeting and assisting walk-in clients, managing lobby presentation, and serving as a welcoming presence for in-person visitors. The position also involves sales support, handling customer communication through various channels, reviewing orders for accuracy, coordinating solutions for damaged items, and managing purchasing for office and production supplies. Collaboration with internal teams is essential to ensure smooth order processing and customer satisfaction.

Requirements

Excellent verbal and written communication skills
Strong organizational skills with attention to detail
Ability to multitask and prioritize tasks in a fast-paced environment
Proficient with Google Workspace (Docs, Sheets, Gmail) and ticketing systems (Zoho Desk preferred)
Customer-first mindset with problem-solving skills

Nice To Haves

Experience in print, promotional products, or e-commerce industry is a plus
Knowledge in Adobe Illustrator is a huge plus!

Responsibilities

Greet and assist walk-in clients, manage lobby presentation, assist with customer pick-ups, and serve as a welcoming presence for in-person visitors.
Handle and process smaller-scale customer sales or escalate to sales reps as needed.
Respond to all incoming tickets, phone calls, and inquiries; delegate messages to the appropriate internal departments promptly.
Review incoming orders for accuracy; flag inconsistencies and coordinate solutions for damaged or misprinted items.
Manage purchasing for office supplies, production materials, and promotional products.
Work closely with production, sales, and operations teams to ensure seamless handoffs and status updates for customer orders.