Customer Success Representative
Maryland Print House•Westminster, MD
•Onsite
About The Position
This role focuses on Front of House Operations, Sales Support, Customer Communication, Order Review & Damage Control, Purchasing Coordination, and Internal Collaboration to ensure a seamless customer experience and efficient internal workflow.
Requirements
- Excellent verbal and written communication skills
- Strong organizational skills with attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient with Google Workspace (Docs, Sheets, Gmail) and ticketing systems (Zoho Desk preferred)
- Customer-first mindset with problem-solving skills
Nice To Haves
- Experience in print, promotional products, or e-commerce industry is a plus
- Knowledge in Adobe Illustrator is a huge plus!
Responsibilities
- Greet and assist walk-in clients, manage lobby presentation, assist with customer pick-ups, and serve as a welcoming presence for in-person visitors.
- Handle and process smaller-scale customer sales or escalate to sales reps as needed.
- Respond to all incoming tickets, phone calls, and inquiries; delegate messages to the appropriate internal departments promptly.
- Review incoming orders for accuracy; flag inconsistencies and coordinate solutions for damaged or misprinted items.
- Manage purchasing for office supplies, production materials, and promotional products.
- Work closely with production, sales, and operations teams to ensure seamless handoffs and status updates for customer orders.
Benefits
- Competitive pay
- PTO and paid holidays
- Health Insurance
- 401k
- Employee discount on apparel and merchandise
- Opportunity to grow within a creative and fast-growing team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
