Customer Success Rep 1

Lamb Weston • Virginia, MN

14d • $64,370 - $96,540 • Onsite

About The Position

Lamb Weston's Customer Success team owns the team selling approach across the customer lifecycle. In this role, you are the owner of small account management and the first point of contact for leads. You will partner with Sales, Marketing, and Distribution to support the broader organization end to end. This role helps ensure alignment, execution, and consistent customer experience across the organization. This role is for someone who exhibits high change agility by effectively adapting to evolving processes, tools, and priorities.

Requirements

• Bachelor’s degree in business, Marketing, or a related field preferred.
• 1 -2 years of related sales or customer facing experience in the foodservice industry
• An understanding of Microsoft Office Suite, CRM platforms and Canva; comfortable learning and using new technologies.
• Strong written and verbal communication skills with the ability to influence and negotiate; fluency in English required, bilingual or multilingual skills a plus.
• Demonstrated business and financial management skills with a strategic, results‑oriented mindset.
• Proven customer‑centric approach with a strong focus on delivering an exceptional customer experience.

Responsibilities

• Generate, vet, and qualify digital, distributor, and inbound leads; serve as the first point of contact and capture critical customer information.
• Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales.
• Maintain accurate customer and operator data in Salesforce.
• Drive retention through proactive engagement, post‑sale loyalty tactics, and win‑back efforts.
• Identify early churn risks and represent the voice of the customer to improve the end‑to‑end customer experience.
• Support Sales with pre‑call preparation, insights, presentations, pricing guidance, samples, and menu inspiration.
• Partner with Marketing on campaigns, field‑ready materials, and innovation launches with follow‑up.
• Act as a connector across teams to drive alignment and solution‑focused execution.
• Support distributor and operator partnerships through collaboration, training, and education.
• Enable growth through promotions, innovation support, insights, and operational coordination.
• Provide food show support when needed to help drive engagement and execution.

Benefits

• Health Insurance Benefits - Medical, Dental, Vision
• Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
• Well-being programs including companywide events and a wellness incentive program
• Paid Time Off
• Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
• Family-Friendly Employee events
• Employee Assistance Program services – mental health and other concierge type services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level