LAB CUSTOMER SERVICE REP 1

ServiTech, Inc. • Amarillo, TX

1d • Onsite

About The Position

Since 1975, ServiTech, Inc. has relied on the most current technologies, research, and science to make productive and profitable recommendations for thousands of growers on millions of acres. Three ServiTech laboratory facilities compliment industry agronomic services to measure fertility, tailor field inputs and increase yields. The professionals at ServiTech understand that analytical results received from the laboratory are used to make decisions that affect their customer’s bottom line. Each individual sample is considered as an important part of a producer’s total management process. The Lab Customer Service Representative 1 will effectively contribute to the Laboratory team by providing excellent service and fulfilling the daily responsibilities to ensure quality, problem resolution and to establish reliability and convenience for customers of ServiTech. This position is critical to the safety of animals’ lives, natural resources, and the environment!

Requirements

• Requires professional and effective communication skills, teamwork, effective organizational skills, the ability to focus and pay attention to details, and the ability to work efficiently without compromising quality to ensure excellent service.
• Requires prompt and thorough communication, timely processing of verbal and written correspondence, efficient data entry and order processing, and accurate recordkeeping.
• Use professional and effective verbal and written communication skills to serve internal and external customers.
• Continuously learn and develop necessary skills to contribute to the lab operations including sample preparation and processing.
• Demonstrate a professional image by proactively taking responsibility, troubleshooting/problem solving, working individually and as a team, and successfully ensuring quality, productivity, efficiency, and safety.
• Must be able to travel as needed.
• Regularly required to use hands, read, talk and/or hear.
• Regularly required to sit, stand, drive, and operate a computer for long periods of time.
• Frequently required to walk; handle or feel; reach with hands and arms; and occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• Must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 50 pounds and is regularly required to climb stairs.
• Physically this position demands that an employee both sit or stand for long periods of time.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus including regular use of a computer.
• Remarkable teamwork, customer service, and organizational skills including the ability to manage difficult or emotional situations, meet commitments, and respond promptly to customer needs, resolve questions, complaints, and concerns immediately.
• The ability to ethically analyze data and report results with integrity.
• The ability to focus, pay attention to details, monitor work for accuracy, and execute repetitive motions.
• Critical thinking and problem-solving skills.
• Strong verbal and written communication skills.
• The ability to be flexible, manage change and meet deadlines.
• Prompt and regular attendance.
• Experience using MS Office suite of products is required.
• Proficient computer operation skills and the ability to learn various software programs.
• A valid driver’s license with a safe driving record.
• Proficient in their use of a personal computer and must be able to perform tasks using Windows-based software, knowledge of Microsoft Office and the Internet.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, governmental regulations, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, employees, clients, customers, and the general public.
• Strong verbal and written communication skills.
• Critical thinking/analytical, problem solving, and conflict management skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages and to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems with several concrete variables in standardized situations.
• Must be able to think quickly and perform a mental assessment of workplace hazards and take appropriate precautions.

Nice To Haves

• Associate degree in a science and/or agricultural related area of study is preferred or equivalent combination of education, training and/or experience in a related field of work/study.
• Agricultural and Laboratory operations knowledge and experience is preferred.

Responsibilities

• Effectively contribute to the Laboratory team by providing excellent service and fulfilling the daily responsibilities to ensure quality, problem resolution and to establish reliability and convenience for customers of ServiTech.
• Requires professional and effective communication skills, teamwork, effective organizational skills, the ability to focus and pay attention to details, and the ability to work efficiently without compromising quality to ensure excellent service.
• Focus on setting-up, drying and logging samples across basic workgroups.
• Requires prompt and thorough communication, timely processing of verbal and written correspondence, efficient data entry and order processing, and accurate recordkeeping.
• Use professional and effective verbal and written communication skills to serve internal and external customers.
• While serving customer, will work with other ServiTech team members, the Laboratory Manager, and/or the Chief Laboratory Officer to ensure growth and success.
• Continuously learn and develop necessary skills to contribute to the lab operations including sample preparation and processing.
• Demonstrate a professional image by proactively taking responsibility, troubleshooting/problem solving, working individually and as a team, and successfully ensuring quality, productivity, efficiency, and safety.
• This position will also be required to perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree