Customer Care Rep. 1
About The Position
Revere Electric Supply, a fourth-generation, family-owned electrical distributor with 100 years of history, is seeking a Customer Care Representative for their Southeastern WI location. This role provides essential support to both internal and external customers through various communication channels, ensuring timely and effective responses. The Customer Care Representative collaborates with all Revere Electric departments, including Sales, to deliver comprehensive solutions for customer inquiries. The company emphasizes the importance of industry-leading professionals and seeks individuals who thrive in a dynamic, growing organization.
Requirements
- High School Diploma
- Basic knowledge of Microsoft suite; Outlook, Word and Excel.
- Good organizational and time management skills.
- Good oral and written communication skills.
- Working knowledge of customer service best practices.
- Minimum of one-year customer service experience.
Nice To Haves
- some college preferred
Responsibilities
- Establishes and maintains customer relationships.
- Learns and evaluates customer operations to aid in identifying customer objectives, requirements, and preferences.
- Proactively communicates with customers regarding all aspects of order management, including but not limited to pricing, availability, delivery, expediting and proactive order maintenance.
- Pursues product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources.
- Utilizes Conexiom, WOE and EDI for order processing.
- Customer Portal responsibilities for bid and order entry.
- Utilize vendor portals and websites to provide accurate/timely information to customers.
- Complete Rockwell, MVP and NAED trainings.
- Build relationships with vendors to better offer a solution to our customer.
- Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs.
- Ability to work in a strong team environment while maintaining strong personal work levels.
Benefits
- Comprehensive benefits package and PTO plan
- Paid holidays
- 401(k) retirement savings plan with company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
