Customer Success Renewals Representative, Velocity

Veeam Software•Alpharetta, GA

1d•$80,100 - $133,500

About The Position

The Customer Success Renewals Representative for the Velocity segment manages territory renewal and expansion goals, with a focus on exceeding quotas. The role supports timely renewals, customer retention, and satisfaction by proactively managing expiring agreements, addressing obstacles, and handling customer and partner inquiries about quotes, pricing, co-terming, upselling, and maintenance reinstatement. It also includes contacting customers with lapsed support to pursue reactivation and identifying maintenance reinstatement opportunities. The representative works cross-functionally with Sales and other teams, supports Veeam channel partners, prepares proposals, assists with maintenance agreement negotiations, manages inbound renewal inquiries, and maintains accurate activity records in Salesforce. The position prioritizes renewal rate, revenue generation, customer satisfaction, and meeting KPIs and SLAs.

Requirements

At least 2 years of sales experience in any industry or vertical.
Bachelor’s degree; a combination of education and experience will be considered.
Excellent customer service skills.
Excellent verbal and written communication skills.
Strong organizational skills and the ability to prioritize and multitask to meet deadlines and quotas.
Ability to work in a semi-autonomous, fast-paced environment.
High-energy, motivated self-starter able to manage a high volume of email communications and outbound calls.
Experience compiling, querying, analyzing, and reporting data.

Nice To Haves

Renewals or customer success experience.
Proficiency with Salesforce.com.
Basic knowledge of the virtualization industry and ability to relay information to the partner community.

Responsibilities

Manage renewal and expansion goals for the assigned territory and overachieve quota.
Manage contract renewals and support growth across assigned accounts.
Remove obstacles to renewal and promote customer retention and satisfaction.
Monitor expiring agreements and take timely action to continue maintenance agreements.
Provide proposals and quotes in accordance with customer and partner agreements.
Handle inquiries about quotes, pricing, co-terming, upselling, and maintenance reinstatement.
Cold-call customers with lapsed support to pursue reactivation.
Collaborate with Sales and other teams to support retention and prepare NSQs.
Work with customers, Veeam partners, and Veeam associates.
Identify and pursue maintenance reinstatement opportunities and assist in negotiating maintenance agreements.
Record customer and partner activities accurately and promptly in Salesforce, maintaining strong Salesforce hygiene.
Support Veeam channel partners in closing renewals and additional licenses.
Manage inbound renewal inquiries through renewal portals.
Prioritize workload to meet KPIs, goals, objectives, and daily and weekly SLAs while maintaining high customer satisfaction.

Benefits

Unlimited paid time off and 12 paid holidays, including 4 global VeeaMe Days for self-care.
24 paid volunteer hours annually through Veeam Cares.
Paid parental leave: 8 weeks for all parents and 16 weeks for birthing parents.
Medical, dental, and vision coverage starting on the first day.
Mental health support, therapy sessions, and digital wellness tools through the Employee Assistance Program.
401(k) retirement plan with company matching contributions.
Fertility, adoption, and surrogacy support through Maven.
AirVet 24/7 virtual veterinary care at no cost.
Legal services, identity protection, and supplemental health insurance options.
Tax-advantaged spending accounts for healthcare, dependent care, and commuting.
Learning and development resources, including LinkedIn Learning, O’Reilly, mentoring, workshops, and learning events.
Health coverage and retirement plans.