Customer Success Professional II - Millington, TN
CMA CGM•Millington, TN
•$55,000 - $62,000•Onsite
About The Position
The Customer Success Professional II independently manages day-to-day customer success activities for assigned Contract Logistics accounts. This role builds on foundational experience and requires the ability to manage customer relationships, identify service or retention risks, and support incremental growth opportunities. Reporting to the Customer Success Supervisor, the CSP II acts as a trusted point of contact for customers, supports renewals and service expansions, and contributes to consistent commercial and operational execution.
Requirements
- Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience).
- 3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role.
- Experience managing customer interactions in a B2B or contract logistics environment preferred.
- Strong customer relationship and problem-solving skills.
- Ability to work independently and manage multiple accounts or priorities.
- Solid understanding of service performance metrics and operational drivers.
- Professional communication skills with both customers and internal stakeholders.
Nice To Haves
- Experience managing customer interactions in a B2B or contract logistics environment
Responsibilities
- Serve as a primary day-to-day contact for assigned customer accounts.
- Build strong working relationships with customer stakeholders to understand operational needs and service expectations.
- Participate actively in customer meetings, performance reviews, and issue resolution discussions.
- Support contract renewals, service expansions, and upsell opportunities through customer insights and operational data.
- Identify potential retention risks or service gaps and proactively escalate recommendations to the Supervisor.
- Assist in preparing business cases, proposals, and renewal documentation.
- Monitor service performance, volumes, and basic cost drivers for assigned accounts.
- Analyze trends and performance issues and recommend corrective actions.
- Ensure accurate billing inputs and coordination with Finance and Operations.
- Coordinate closely with Operations, Solutions Design, and Finance to ensure service alignment and customer satisfaction.
- Support onboarding of new customers or services within existing accounts.
- Share feedback and best practices to improve customer success execution.
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
- Pet insurance
- Multiple health plans (company contribution to health savings account)
- Prescription coverage
- Dental coverage
- Vision coverage
- Company paid life insurance
- Company paid accident insurance
- Company paid short-term disability coverage
- Company paid long-term disability coverage
- Employee assistance plan
- Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
- 401(k) with company match
- Flexible Paid Time Off programs
- Company paid holidays
- Tuition reimbursement program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
