Customer Success Professional I - Millington, TN

CMA CGM • Millington, TN

13d • $53,000 - $64,000 • Onsite

About The Position

The Customer Success Professional I supports the day-to-day execution of customer success activities for Contract Logistics customers. This entry- to early-career role focuses on learning customer operations, supporting service delivery alignment, and ensuring consistent execution of customer commitments. Working under the guidance of the Customer Success Supervisor, the CSP I assists with customer communications, issue tracking, performance reporting, and administrative support related to renewals and service changes. This role is ideal for individuals developing foundational skills in customer success, logistics, and commercial support.

Requirements

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience).
• 0–2 years of experience in customer service, customer success, logistics, operations, or a related business role.
• Strong desire to learn customer success and contract logistics fundamentals.
• Good organizational skills and attention to detail.
• Clear written and verbal communication skills.
• Reliable, proactive, and comfortable working in a team-based environment.

Nice To Haves

• Internship or early-career experience in a B2B or logistics environment preferred.

Responsibilities

• Support assigned customer accounts through regular communication and follow-up on service-related requests.
• Assist with tracking customer issues, action items, and resolutions in coordination with Operations and Customer Success team members.
• Help prepare materials for customer meetings, performance reviews, and internal account discussions.
• Maintain accurate customer and contract data, including service scope, volumes, and key milestones.
• Support contract renewals, amendments, and service changes by coordinating documentation and internal approvals.
• Track account activity and ensure timely follow-up on customer requests.
• Collect and organize service performance data and basic account metrics.
• Assist in preparing reports related to service levels, volumes, and customer performance.
• Flag potential service issues or risks to the Supervisor for review.
• Work closely with Operations, Finance, and other internal teams to support customer needs.
• Learn and follow established customer success processes and best practices.

Benefits

• Competitive Paid Time Off
• 401(k)
• Health insurance
• Employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level