Customer Success Rep II
About The Position
Under general supervision, provide customer service support to internal customers (production team) and external customers (clinicians). Typical responsibilities include internal fabrication support, liaison between service and technicians to clarify orders, enter work orders generated from mail, emails, phone calls and drop-offs. Specific functions may vary dependent upon departmental need, examples of essential functions are: Responsible for answering telephones, respond to emails and entering work orders as appropriate. Receive and screen incoming calls, answer questions, research and resolve problems, and direct calls to appropriate person. Review, screen, and prioritize all correspondence (mail, emails and dropped off items) to ensure proper completion. Enter data from source documents to office computer systems. Build and manage relationships with both internal (production team) and external customers (clinicians). May participate in the development of work deadlines; inform staff members of current developments within the department. Handle requests and/or assignments that require knowledge of the department’s policies and procedures. Provide support to fabrication departments as needed. Provide support to schedule work orders, prep items for shipping, etc. Perform other duties as assigned.
Requirements
- Typically requires a minimum of 2 years of related experience.
- High school diploma or equivalent required
Nice To Haves
- Experience in a medical industry in O&P a plus
- Experience with Word and Excel
- Solid data entry skills with accuracy
- Team player that supports the company goals to meet all service level metrics
- Basic knowledge of medical/industry terminology
- Ability to function in a fast-paced environment
- Detail oriented and high level of accuracy to meet the deadlines
- Experience with information systems needed for the area; Raven, Epicor and other systems
Responsibilities
- Answering telephones, responding to emails and entering work orders as appropriate.
- Receiving and screening incoming calls, answering questions, researching and resolving problems, and directing calls to appropriate person.
- Reviewing, screening, and prioritizing all correspondence (mail, emails and dropped off items) to ensure proper completion.
- Entering data from source documents to office computer systems.
- Building and managing relationships with both internal (production team) and external customers (clinicians).
- Participating in the development of work deadlines; informing staff members of current developments within the department.
- Handling requests and/or assignments that require knowledge of the department’s policies and procedures.
- Providing support to fabrication departments as needed.
- Providing support to schedule work orders, prep items for shipping, etc.
- Performing other duties as assigned.
Benefits
- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
