REP, CUSTOMER SUCCESS

Frontier Communications•Clearwater, FL

4d•$70,000 - $155,000•Hybrid

About The Position

Verizon recently acquired Frontier and plans to transition non-union Frontier employees into Verizon compensation and benefits programs. This position will be part of that planned transition. The Multifamily Customer Success Representatives will play a pivotal role in our expanding Multifamily (MDU) Sales Team to help drive penetration and profitability within the segment. You will be the primary point of contact for our customers, responsible for building and maintaining strong relationships. You will play a crucial role in ensuring successful client outcomes, account revenue growth, and renewals/upgrades. In this hybrid role, you will have a defined work location HUB which includes work from home and assigned days in the office set by your manager. The HUB for this role will be 1919 McKinney Ave, Dallas, TX.

Requirements

Bachelor's degree or equivalent experience required
5+ years’ experience in account management and customer success roles; preference for roles within the telecommunications or related industries
Knowledge of and a track record of success working within the Multifamily (MDU) marketplace
Knowledge of fiber-based telecommunications services a plus
Must have excellent interpersonal, oral, written, communication, and presentation skills
Strong influencing skills and sales proficiency with value-based selling
Ability to effectively deliver sales plans, dashboards, pipeline reports and manage individual KPIs
Demonstrated ability to establish and maintain effective, collaborative working relationships with executives, department heads, mid- and lower-level management, vendors and other stakeholders
Salesforce or equivalent CRM proficiency required
A valid state driver’s license and a willingness to travel up to 50% within the assigned territory

Nice To Haves

preference for roles within the telecommunications or related industries
Knowledge of fiber-based telecommunications services a plus

Responsibilities

Engage with customers to understand their needs and expectations, and foster positive relationships through regular communication and check-ins
Deliver on all aspects of customer success and client retention including established KPIs, playbook adherence, and communication requirements
Consistently deliver on all business targets and achieve all assigned monthly, quarterly, and yearly quotas
Cultivate relationships with Multifamily and HOA clients to ensure successful onboarding, maximize revenue, contract duration, and client satisfaction
Educate customers on product features, best practices, and potential enhancements.
Successfully manage client relationships through the construction and onboarding process, including managing internal cross-functional teams to meet property timelines for service availability
Act as an escalation point for customer issues and work with teams to ensure timely resolution
Identify upselling and cross-selling opportunities to expand assigned customer accounts
Travel as necessary to support regional sales efforts and sales partners

Benefits

Salary Range: $70,000 to $155,000
20 PTO (Paid Time Off) days + 10 paid holidays per year
Day one medical, dental, vision and prescription drug plan
401k match of 50% on 6% of eligible compensation
Tuition Assistance Program
Personal & Work Life Balance Resources & Wellness Support Assistance
Employee Resource Groups
Same-sex spouse and domestic partner benefits coverage
10 weeks of paid parental leave, & a phased return to work program for new parents
Up to $10k in adoption program assistance
3 weeks of paid caregiver leave