Customer Success Professional I

CMA CGM•Halton Hills, ON

2d•CA$59,000 - CA$63,000•Onsite

About The Position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

Requirements

Bachelor’s degree in business, Supply Chain, Logistics, or a related field (or equivalent experience).
0–2 years of experience in customer service, customer success, logistics, operations, or a related business role.
Strong desire to learn customer success and contract logistics fundamentals.
Good organizational skills and attention to detail.
Clear written and verbal communication skills.
Reliable, proactive, and comfortable working in a team-based environment.

Nice To Haves

Internship or early-career experience in a B2B or logistics environment preferred

Responsibilities

Support assigned customer accounts through regular communication and follow-up on service-related requests.
Assist with tracking customer issues, action items, and resolutions in coordination with Operations and Customer Success team members.
Help prepare materials for customer meetings, performance reviews, and internal account discussions.
Maintain accurate customer and contract data, including service scope, volumes, and key milestones.
Support contract renewals, amendments, and service changes by coordinating documentation and internal approvals.
Track account activity and ensure timely follow-up on customer requests.
Collect and organize service performance data and basic account metrics.
Assist in preparing reports related to service levels, volumes, and customer performance.
Flag potential service issues or risks to the Supervisor for review.
Work closely with Operations, Finance, and other internal teams to support customer needs.
Learn and follow established customer success processes and best practices.