Customer Success Manager I (Inside)

Axon•Boston, MA

2d•$68,569 - $109,710•Onsite

About The Position

As a Customer Success Manager (CSM) at Axon, you will be the primary post-sales contact for our small-market customers, ensuring they maximize the value of their investment. The ideal candidate is a tech-savvy, customer-focused professional who can partner with clients to enhance their workflows using Axon’s products.

Requirements

Bachelor’s degree or equivalent professional experience.
3+ years in a customer-facing role, preferably in SaaS, technology, or a related field.
Salesforce Case experience
Proven track record of building and maintaining strong customer relationships.
Self-motivated, team-oriented, and customer-obsessed, with a drive to exceed expectations.
Exceptional communication skills—both verbal and written—along with strong organizational and presentation abilities.
Proven capacity to efficiently manage heavy caseloads in a fast-paced environment while maintaining attention to detail.

Responsibilities

Serve as the primary point of contact for a diverse portfolio of customers, providing day-to-day support and strategic guidance.
Lead training webinars and customer calls, ensuring clients are well-equipped to leverage Axon’s solutions.
Develop a deep understanding of Axon’s product ecosystem and guide customers through seamless implementation.
Share industry best practices to proactively address customer needs and drive product adoption.
Collaborate with Axon’s Support team and other cross-functional teams to manage and resolve customer escalations.