Customer Success Operations - Contract

Pearl Health

10d•$50

About The Position

This Customer Success Operations role assists with end-to-end contracting and submission operations during the peak period supporting 100+ new and renewal contracts. It’s a hands-on execution role managing parallel workflows, partnering across Legal, CS, and ACO Operations, and working directly in CRM/CLM systems. You’ll serve as operational support for the contracting pipeline during the highest-volume season. This is a contract role of up to 40 hours per week ending in October.

Requirements

2-3 years of experience in operations, customer success operations, revenue operations, business operations, consulting, or related functions
Experience working cross-functionally across operational, commercial, and technical teams
Strong coordination instincts — you know how to keep multiple work streams moving simultaneously and surface the right issues to the right people
Clear written communicator; comfortable drafting escalation summaries, status updates, and stakeholder-facing notes
Comfortable operating in a fast-moving environment with seasonal urgency

Responsibilities

Upload legal contracts into Ironclad, manage version control, and ensure accuracy of data
Facilitate contract execution, monitor signature status, and provide visibility into contracting pipeline health.
Conduct audits of executed agreements to validate deal terms, metadata mapping, and compliance with internal contracting standards.
Run pricing of deals through Pearlsights, our internal tool for underwriting, and propose the best option for specific clients
Contribute to final provider roster submission processes, including roster uploads, metadata validation, TIN/track allocation and pricing coordination, quality control, final allocation management in RMS (Pearl's internal roster management system), and client roster attestations.
Ensure final deal terms are accurately reflected in contracts and related reporting systems.
Track submission milestones, surface risks, and ensure all provider roster and contracting requirements are completed on time.