Customer Success Operations Specialist

Auvik Networks

6d•CA$60,000 - CA$78,000•Remote

About The Position

As a Customer Success Operations Specialist, you'll help scale Auvik's Customer Success organization through systems administration, process optimization, reporting, and automation. Working closely with the Sr. Manager of Customer Success & Operations, you'll own the day-to-day administration of our core Customer Success technology stack. You'll ensure our teams have the tools, workflows, and insights needed to drive customer retention, expansion, and exceptional customer experiences.

Requirements

3+ years of experience in Customer Success Operations, Revenue Operations, Sales Operations, or a similar role.
Experience administering customer-facing business systems and platforms.
Experience building workflows, automations, and integrations.
Strong reporting and analytical skills.
Experience working with Salesforce or similar CRM platforms.
Strong Excel or Google Sheets skills.
Excellent organization, documentation, and problem-solving abilities.

Nice To Haves

Experience with Totango, Pendo, Salesforce, Zendesk, and/or Chili Piper.
Experience with customer lifecycle management and customer health programs in a SaaS environment
Experience implementing AI-enabled workflows
SQL, Python, or JavaScript skills
Experience supporting Digital Customer Success programs

Responsibilities

Administer and optimize Customer Success platforms
Manage workflows, automations, integrations, and system configurations.
Maintain data quality, system governance, and user permissions.
Troubleshoot issues and partner with vendors when required.
Build and maintain dashboards and operational reporting.
Automate recurring reports and improve data visibility.
Monitor customer health, adoption, retention, and expansion metrics.
Support forecasting, planning, and performance measurement.
Document and refine Customer Success processes and playbooks.
Identify opportunities to improve efficiency through automation and standardization.
Support Digital Customer Success programs and customer lifecycle initiatives.
Partner with Customer Success, Revenue Operations, Sales, Marketing, Product, and Support teams.
Gather requirements and translate business needs into scalable operational solutions.
Support implementation of new tools, integrations, and AI-enabled initiatives.