Customer Success Operations Specialist
About The Position
Rain is seeking a Customer Success Operations Specialist (CSOPS) to join its Customer Success Operations (CSOP) team. The CSOP team's mission is to ensure that all Customer Success activities and initiatives are carried out as efficiently and effectively as possible. As a Customer Success Operations Specialist, you will play a vital role in Rain’s overall client satisfaction. Daily goals include supporting the customer experience and the company’s Customer Success objectives. We welcome individuals who will actively participate in our strategy and voice opportunities for improvement.
Requirements
- 2+ years of experience in B2B SMB or scaled in customer success, account management, or sales with a history of driving revenue through retention and expansion of existing customers
- Strong project management skills and ability to prioritize internal and external requests
- Demonstrated track record of successfully building relationships and problem solving skills
- Proven ability to measure, understand, and communicate business needs and impact to your customers
- Ability to be flexible and adjust to changing priorities or projects as the company scales
- Experience using an enterprise CRM (HubSpot, Salesforce, etc.)
Nice To Haves
- Experience in FinTech is a plus
Responsibilities
- Coordinate, support and escalate issues between customers, users and Rain internal teams
- Perform scheduled operational tasks on a rotating basis, requiring strict accuracy, and on-time completion
- Work closely with Analytics & Insights teams to monitor and troubleshoot issues proactively and reactively
- Find areas that need improvements, identify redundant processes and help streamline the entire Customer Success function
- Create and improve standardized processes
- Contribute to documentation used for internal or external training/learning
- Escalate Customer Success team issues to Product and Engineering teams
- Support CSMs in identifying and executing growth initiatives in support of Analytics & Insights teams
Benefits
- Flexible PTO
- Medical, Dental, Vision, Life, Disability coverage
- Parental leave
- Monthly stipend
- Equity options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
