Academy - Customer Success Operations & Strategy Analyst

NetApp, Inc.•Durham, NC

4d•$88,400 - $132,000•Onsite

About The Position

As a Customer Success Operations & Strategy Analyst, you'll play a key role in helping NetApp reimagine the future of Customer Success through AI, automation, analytics, and cloud technologies. This is more than an analyst role—it's an opportunity to influence how a global organization delivers value to customers at scale. As part of the S3 Academy, NetApp's premier early-career development program, you'll gain hands-on experience, mentorship from industry leaders, and exposure to strategic initiatives that shape the future of our business. The S3 Academy is designed to develop the next generation of leaders through a combination of education, experience, and exposure.

Requirements

Bachelor's degree in Business, Analytics, Computer Science, Information Systems, Engineering, Economics, or a related field.
0–4 years of professional experience, including internships, co-ops, research, or early-career roles.
Passion for technology, AI, data, and solving complex business challenges.
Strong analytical thinking and communication skills.
Curiosity, adaptability, and a desire to learn and grow.
Ability to collaborate effectively within diverse, fast-paced teams.

Responsibilities

Explore AI, automation, and cloud technologies that improve customer experiences and drive business outcomes.
Turn data into insights by analyzing customer trends, adoption metrics, and business performance.
Build dashboards, reports, and frameworks that help leaders make smarter decisions.
Collaborate with teams across Customer Success, Product, Engineering, Data Science, and Sales.
Work on high-impact projects that improve how we engage, support, and grow customer relationships.
Present recommendations and ideas to stakeholders and business leaders.