Customer Success & Marketing Coordinator

Kitchen Tune-Up Burlington, VT • South Burlington, VT

8d • $18 - $21

About The Position

This role is responsible for delivering exceptional customer experiences while supporting sales and marketing efforts. The Customer Success & Marketing Coordinator will handle customer inquiries, manage lead qualification and follow-up, prepare customers for consultations, and maintain accurate customer records. Additionally, the role involves supporting sales by scheduling consultations, preparing paperwork, and following up on proposals. Marketing support includes managing social media, website updates, photo uploads, email campaigns, and assisting with events.

Requirements

• Leads contacted within minutes/hours.
• High appointment booking rate.
• Positive customer communication.
• Consistent online marketing activity.
• Customer reviews generated.
• CRM remains accurate.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Contact new leads and schedule appointments.
• Qualify leads using the Kitchen Tune-Up questionnaire.
• Prepare customers for their design consultation.
• Maintain communication throughout the customer journey.
• Update customer records in ServiceMinder.
• Follow up after appointments and completed projects.
• Schedule consultations.
• Prepare financing paperwork and contracts.
• Follow up on outstanding proposals.
• Assist with customer reviews and referrals.
• Schedule corporate social media posts.
• Publish blogs and website updates.
• Upload before-and-after project photos.
• Submit project photos to Corporate.
• Coordinate email campaigns.
• Assist with home shows and community events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed