Commercial & Customer Success Coordinator

BCD

8d•$55,000 - $65,000•Remote

About The Position

This role supports The Collective in a fast-paced, idea-driven creative environment where strong commercial thinking helps shape smart sales decisions and high-impact client work. The position involves pricing strategy, contract support, Salesforce optimization, and pipeline reporting, aiming to turn big-picture goals into practical, scalable processes. The coordinator will partner closely with senior leadership to drive growth, efficiency, and strong business outcomes across the sales journey.

Requirements

Working in a fast-paced, highly collaborative environment where multiple priorities, shifting deadlines, and detail-heavy projects are part of the day-to-day

Nice To Haves

Experience supporting a creative, agency, or Collective-style business where commercial strategy meets client-facing delivery
Familiarity with contract documents like Master Service Agreements, Statements of Work, Letters of Intent, and addendums
Confidence using tools like Monday.com, Smartsheet, and Excel to manage reporting, project workflows, and process improvements
Strong business writing and proofreading skills, with a sharp eye for accuracy and professionalism
A proactive, solution-oriented mindset with the emotional intelligence to navigate cross-functional relationships effectively

Responsibilities

Turning data into action, especially when it comes to pricing, forecasting, pipeline reporting, and sales performance insights
Supporting sales processes end to end, including RFP response support, proposal review, vendor enablement, and contract coordination
Keeping Salesforce clean, useful, and effective through reporting, troubleshooting, SOP documentation, and team training
Building strong partnerships across leadership, finance, legal, and client engagement teams to keep projects moving smoothly