Customer Success Coordinator - Commercial Accounts

PODS•Clearwater, FL

7d•Remote

About The Position

REMOTE Opportunity with PODS Moving & Storage! Come join our team! Own the day-to-day success of PODS' largest National and Regional Commercial accounts. As a key sales partner to our Account Executive teams, you'll manage order logistics, coordinate third-party services, oversee invoicing, and proactively hunt for new revenue opportunities — all while building VIP relationships with field management and conducting account reviews that keep our top clients thrilled. If you love solving complex problems and turning strong accounts into stronger ones, this role puts you at the center of the action.

Requirements

High School Diploma or equivalent.
3-5 years' experience working in a high volume call center or three years in a customer service related environment
Possess math skills sufficient to perform required duties Or an equivalent combination of education, training or experience
Ability to sit at a desk and use a computer for up to 8 hours a day
Ability to use hands and fingers to type on a keyboard and use a mouse to navigate
Vision sufficient to view small details on a computer monitor
Ability to stand and walk up to 8 hours a day
Ability to stoop, bend and lift boxes weighing up to 50 lbs.
Ability to hear and verbally communicate using a telephone handset and/or connected headset device

Nice To Haves

Bachelor's degree preferred.
3-5 years' experience working in a business to business environment preferred

Responsibilities

Coordinate every touchpoint from initial request to final pickup — logistics, bulk scheduling, billing, reporting.
Work with internal and external partners to expand what we can offer customers and keep every relationship running smoothly.
Roll out sales programs, integrate new accounts, and partner with Accounts Receivable to set up billing and discount structures correctly from day one.
Support National and Regional Account Executives on high-stakes orders, seasonal projects, and specialty Salesforce queues that require sharp project management.
Spot new opportunities within existing accounts, pitch solutions that beat expectations, and flag growth potential to the sales team.
Track competitor strengths and weaknesses and use that intel to strengthen your pitch.
Handle complex escalations and billing questions across every channel, including after-hours when it matters.
Take part in ongoing training to sharpen your skills.
Build strategic relationships with key stakeholders, tailoring solutions and navigating high-stakes negotiations.