Customer Success Coordinator

Precision Door Service of Central PA • Harrisburg, PA

1d • $18 - $22 • Onsite

About The Position

As a Customer Success Coordinator at Precision Garage Door Service, you will oversee the systems, training, and people that help run the day-to-day operations of the business. The company will provide training and all necessary tools for career growth. This role is central to office and business operations, offering administrative support, and maintaining office systems, procedures, and policies. The goal is to ensure smooth daily office operations and the highest quality customer service from office staff.

Requirements

• Must be on time.
• Be fast to answer the phone.
• Reduce wait times.
• Maintain high booking/closing rate.
• Ability to recover lost or abandoned calls.
• Maximizing scheduling capacity and booking jobs in proper zones.
• Keeping customers up to date on door and parts statuses.
• Maintain high customer follow up satisfaction protocols.
• Positive attitude towards customers and staff.
• Must be able to use a computer and/or tablet. You can’t be afraid of technology.

Nice To Haves

• Experience in the garage door industry is preferred but not required – we will train you.

Responsibilities

• Develop, implement, and continuously refine customer experience and dispatch procedures, policies, and standards.
• Handle inbound calls, chats, and emails from clients, assisting with bookings, inquiries, and requests with management.
• Lead and manage the daily operations of the customer experience and dispatch department.
• Accurately process reservations, cancellations, and changes using the CRM system.
• Provide detailed information about the customer's needs and main objectives they wish to be taken care of.
• Listen to recordings to make sure calls were taken and handled accurately.
• Call, text and email customers through Precision Provided CRMS.
• Manage schedule to operate and run as efficiently as possible to maximize call bookings and schedule capacity.
• Take instructions with ease for this position provided by team leaders.

Benefits

• Professional training and development
• Health insurance
• Dental insurance
• Vision insurance
• Bonuses & Incentives
• PTO and Vacation
• Bereavement pay
• 401K Plans
• All you can drink Iced Coffee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED