Customer Success Manager (Brand Protection)

Corsearch • Austin, TX

4d • Remote

About The Position

At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make. As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment. Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting.

Why Choose Corsearch?
Innovative Solutions: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting.
Global Impact: Trusted by over 5,000 customers worldwide, including 73 of Fortune's Top 100 companies, our work has a meaningful impact on businesses and consumers alike.
Collaborative Culture: With a team of over 1,900 professionals across multiple global offices, you'll be joining an inclusive environment where diverse perspectives thrive.
Mission-Driven Purpose: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.

✅The Role
We are seeking a proactive, strategic, and resilient Customer Success Manager (Brand Protection Partner) to serve as the primary advocate and strategist for our global clients. In this role, you aren’t just managing a dashboard; you are the architect of a safer online world. From dismantling counterfeit networks linked to organized crime to ensuring creators are rewarded for their innovation, you will lead the charge in protecting the integrity of some of the world’s most recognizable brands.
This role is a blend of high-level strategy and hands-on execution. You will act as the "focal point" for your accounts, translating complex technical data into actionable business value while collaborating across our global delivery, legal, and tech teams to ensure every KPI is smashed.

Requirements

• Previous experience in Customer Success or Account Management (ideally within the IP or legal tech space).
• You aren’t afraid of jumping on calls alone. You can handle being "put on the spot" by a frustrated stakeholder and can steer a challenging conversation into a productive partnership.
• You can take raw technical data or operational metrics and explain the "why" behind them clearly to a non-technical audience.
• You are a self-starter who doesn't wait for a manual. You can move from a high-level strategy sync to deep-dive data analysis without missing a beat.
• You thrive in the fast-paced, collaborative environment of a global technology firm rather than the rigid structure of a traditional law firm.

Nice To Haves

• Familiarity with major sports leagues (hockey, American football, soccer), including knowledge of teams and players.
• Experience in other data-heavy or complex fields
• Any prior exposure to brand protection, copyright, or trademark law is a massive plus.

Responsibilities

• Manage a dedicated portfolio of 10 to 14 accounts, primarily consisting of rapidly growing brands and upcoming sports leagues.
• Dive into infringement data, look past the spreadsheets, and build compelling stories for client stakeholders (VPs, Heads of Legal, and Founders). You will lead regular strategy sessions and Quarterly Business Reviews (QBRs) to demonstrate tangible ROI.
• Partner closely with Account Managers to identify growth opportunities, secure seamless renewals, and protect our business with a sharp focus on Gross Revenue Retention (GRR).
• Collaborate daily with our global Operations, Technical Delivery, and Engineering teams to ensure client requests are executed perfectly.
• Handle high-pressure client escalations with empathy, clarity, and evidence-based solutions. You will learn to confidently guide clients through complex IP landscapes (such as explaining when a takedown request falls outside legal infringement boundaries).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed