Customer Success Manager

Box•New York, NY

18h•Hybrid

About The Position

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. Our Customer Success team powers long-term customer value and growth across the East region. We’re hiring Customer Success Managers based in New York to own a book of SMB accounts, drive adoption, and partner with customers to deliver measurable outcomes. You’ll bring operational rigor, a growth mindset, and strong relationship skills to help our customers realize the full value of Box. In this role, you will manage a curated portfolio with flexibility to travel for high-impact onsite moments. You’ll collaborate across teams, lead value-focused demos, and turn insights into action that increases retention and expansion.

Requirements

2+ years of customer success, account management, or related client-facing experience managing a book of business.
Proven track record of ownership and proactive problem-solving that led to measurable customer outcomes.
Strong relationship management and communication skills; comfortable leading demos and executive conversations.
Operationally rigorous with experience navigating business systems for forecasting and health tracking.
Growth-minded, coachable, and adaptable; excited to learn and leverage AI to improve workflows.
Comfortable managing a mixed SMB portfolio, prioritizing impact across multiple accounts.
Hybrid: Based in New York with 3 days/week in-office; travel within the East region as needed.
Experience in SaaS or with non-traditional backgrounds that demonstrate strong account ownership is welcome.

Responsibilities

Own a book of East region SMB accounts and build trusted partnerships that drive adoption, renewal, and growth.
Lead discovery, value reviews, and product demos that tie business goals to clear outcomes.
Maintain operational rigor across systems—forecast renewals, track health, and prioritize actions based on signals.
Build account plans, identify risks/opportunities, and execute proactive playbooks to improve customer value.
Collaborate cross-functionally to remove roadblocks and deliver solutions that matter.
Prioritize customer meetings (virtual and onsite as needed) to accelerate impact across your territory.
Surface insights from your portfolio to influence territory planning and process improvements.
Champion a growth mindset and experiment with AI-enabled workflows to scale customer success.